Privacy Policy

Banx Electric LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit https://www.banxelectric.com (the "Site") or interact with our services.

1. Information We Collect

When you submit a form on our Site or contact us, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Service type requested
• Any additional details you provide in a message

We also automatically collect non-personal information through cookies and analytics tools, including IP address, browser type, device information, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service requests and inquiries
• To schedule appointments and dispatch technicians
• To communicate with you about your project via phone, email, or SMS
• To manage customer relationships through our CRM system (GoHighLevel)
• To improve our website and services
• To comply with legal obligations

3. SMS Messaging & Opt-In

By checking the SMS consent checkbox on any of our forms, you expressly consent to receive text messages from Banx Electric LLC at the phone number you provided. These messages may include:

• Service appointment confirmations and reminders
• Technician dispatch notifications
• Project updates and status changes
• Follow-up communications related to your inquiry

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

For help, reply HELP to any message or contact us at (480) 588-2687 or Contact@BanxElectric.com.

We do not sell, rent, share, or otherwise disclose your mobile phone number or any personal information collected through SMS opt-in to third parties or affiliates for marketing or promotional purposes. Your information is used solely to provide the services you requested and to communicate with you as described in this policy.

4. Cookies & Tracking Technologies

Our Site uses the following analytics and tracking tools to improve user experience and measure performance:

• Google Analytics 4 (GA4) — Website traffic and user behavior analytics
• Google Tag Manager (GTM) — Tag management for analytics and marketing scripts
• Meta Pixel (Facebook) — Conversion tracking and remarketing
• Microsoft Clarity — Session replay and heatmap analytics
• GoHighLevel — CRM tracking for lead management

These tools may use cookies, pixels, and similar technologies to collect data about your browsing activity. You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All form submissions are transmitted over encrypted HTTPS connections. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by using the unsubscribe link
• Update your contact information by contacting us directly

To exercise any of these rights, contact us at (480) 588-2687 or Contact@BanxElectric.com.

7. Third-Party Services

We may share your information with trusted third-party service providers solely for the purpose of delivering our services (e.g., CRM platforms, scheduling tools). We do not sell your personal information to third parties. Third-party services have their own privacy policies governing how they use your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Banx Electric LLC
• Phone: (480) 588-2687
• Email: Contact@BanxElectric.com
• Website: https://www.banxelectric.com